Moneythink builds economic opportunity for Americans by equipping young adults to achieve educational success and financial health. Our innovative model -- combining high touch coaching with high-tech digital tools -- supports students in making strong college and financial decisions in order to start on the path toward economic success.
Moneythink’s College Financial Success program connects college financial coaches with under-resourced youth to support students from their senior year of high school through their freshman year of college. We help students as they search for a college match, navigate the complexities of financial aid, transition to a new college environment, and balance many competing priorities to make ends meet while focusing on what matters in college. The program’s outcomes are reduced financial stress and increased college persistence and graduation, with the ultimate purpose of supporting students’ attainment of meaningful education, gainful careers, and fulfilling lives.
- Moneythink’s funders include: J.P. Morgan Chase, American Express, Citi Community Development, PIMCO, PwC, Ariel Investments, the Center for Financial Services Innovation, and more.
- Recognition includes: 2015 “20 Fintech Companies to Watch”, 2014 Echoing Green Finalist, 2013 Hitachi Foundation Winner, 2013 MassChallenge Winner, 2012 White House Champion of Change; also, our CEO was named to the 2015 Forbes 30 Under 30 list and appointed to the U.S. President’s Advisory Council on Financial Capability for Young Americans.
About the Opportunity
The Director of College Coaching will be a critically important part of our growing team. Managing college finances is a harrowing pursuit for millions of students. The opportunity to help students as they make critical decisions that often affect the rest of their lives is humbling - you’ll be building this support system with us at scale.
We’re building our college coaching program. We have been piloting this program for 6 months and we are now growing to offer it to college-bound students across the nation. We’re looking for you to come in to execute on this model, gather feedback from our users’ experience, iterate and innovate based on insights, and lead us into improved versions of our current model.
You will build and manage a strong team of college coaches to help you push this program forward. By the end of your first year, you will likely be managing five direct reports, then nearly double thereafter. You will also develop and maintain partnerships with organizations who will find value in this program and who can give us support and access to our targeted audience--students.
As Director of College Coaching, you will own three core responsibilities: leading the college financial success coaching team, managing the implementation of coaching programs with partners, and developing new partnerships.
Manage Coaching Team (50%)
- Create structures to develop a high quality coaching program, ensuring that coaching guidance is accurate, timely, and efficient
- Recruit coaches, support professional development, and build structure to scale the team
- Align coaching capacity with projections for student support needs
- Design new coaching interventions and resources in collaboration with our product team
- Work with the product team to identify opportunities to increase impact and scale through automation of coaching processes
Manage Program Implementation (30%)
- Be our partner organizations’ main point contact by providing fast support, and by coordinating responses to challenges
- Plan and support educational sessions for instructors and students at partner organizations.
- Create educational resources that augment our program’s value for each partner
- Set expectations with partners about the direction of Moneythink’s products and help them prepare for product or program updates
- Build and document standard processes to run product launch, implementation, and feedback collection
- Own systems to clearly organize and share partner insights with the product team
Develop Partnerships (20%)
- Build relationships with the best suited partners for our program
- Draft partnership agreements that set clear roles and expectations for partner commitments
- Provide thought leadership by developing case studies and organizing events that showcase insights from our work
- A Proven Successful Manager. While you may have 5+ years of overall experience, you have several years under your belt managing a team of 3 or more direct reports. You successfully create structures to set goals, execute, and maximize the productivity of your teams. You foster the development of others and you proactively create team culture that enables your colleagues to thrive.
- Knowledgeable about supporting underserved students. You’ve worked with underserved students or low-income populations and also have a strong understanding of how our partners work--their operations, norms, culture, and perspectives.
- An Organized Arranger. You have demonstrated the ability to manage complex projects with partner organizations. You plan proactively, are well organized, and communicate clearly with internal and external stakeholders.
- An Analytical and Critical Thinker. You’re naturally process-oriented and love developing effective systems. You naturally start tracking metrics to set goals and find opportunities to improve business processes. You have the situational awareness to constantly be checking our work for holistic coherency.
- A Relationships Guru and Facilitator of Collaboration. You are naturally a people-person and have a genuine ability to earn trust quickly. You may have significant customer service or client management experience, and it's not uncommon that some clients organically develop into friends.
- An Entrepreneurial Leader. Like any entrepreneur, you own your problem space. You’re constantly looking for ways for your domain to add to our mission and you’re always looking for more effective ways to collaborate with you teammates.
- Mission-Aligned. You are deeply passionate about our mission--and can articulate why. You believe in the power of financial capability, mentorship, and coaching to build a better future.
Compensation and Office Location:
- Competitive salary commensurate with experience.
- Medical, Dental, Vision, Life & Disability coverage partially company-funded for employees. Family coverage also available.
- Unlimited paid vacation.
- Flexible remote work policy.
- Budget for courses, conferences, and other professional development opportunities.
- Location: Moneythink’s San Francisco office, with up to 25% work travel for partner management.
IS THIS RIGHT FOR YOU?
Please complete the following application. Rather than sharing a cover letter with us, please take your time to respond to our short answer question (copy in your answers from a separate document for best formatting).
The application is on a rolling basis; so we encourage you to submit yours soon!